Support
Frequently asked questions
Clear answers about product documentation, shipping, payments, and research-use requirements.
What are these products intended for?
All products are intended strictly for in vitro laboratory research. They are not for human or animal consumption, therapeutic, diagnostic, or clinical use.
How is product quality verified?
Each product is reviewed against defined standards and supported by batch-specific third-party laboratory documentation.
Do products include Certificates of Analysis?
Yes. Certificates of Analysis can be associated with each product and batch in WordPress.
Where do you ship?
Update this answer to match your fulfillment area. The starter copy is configured for tracked shipping within Canada.
What payment methods are accepted?
Payment methods depend on the gateways enabled in WooCommerce. Configure them under WooCommerce → Settings → Payments.
How do I track an order?
Tracking details are emailed after fulfillment and remain available in the customer account area.
