Effective date: July 2026
Refund Policy
Review and customize this starter policy with qualified legal counsel before publishing.
Starter template: This content is operational copy, not legal advice.
All sales are final
Due to the nature of research products, returns and refunds are limited once an order has been processed or dispatched.
Damaged or incorrect orders
Contact support promptly with your order number and photographs. Approved claims may receive a replacement or other appropriate resolution.
Non-returnable products
Opened, used, altered, tampered, or temperature-compromised research products cannot be returned.
Approved reimbursements
Any approved reimbursement is issued through the original payment method where possible and may require additional processing time.
